Overview
The Notifications Tab allows you to configure alerts for failed deliveries. By setting up notifications, you or other team members can be promptly informed whenever a delivery to a client fails.
Key Functionality
Assign notifications to specific users within your team.
Receive alerts via email and/or SMS when a delivery failure occurs.
Ensure timely awareness of delivery issues, reducing the risk of missed or delayed follow-ups.
Option to enable or disable Send Notification Failure.
How to Use This Feature
Navigate to the Notifications Tab.
Select the users who should receive notifications when a delivery fails.
Choose the notification method:
Email
SMS
Check the box for Send Notification Failure to activate alerts.
Save your settings.
Best Practices
Assign at least one primary user to receive all failure notifications to avoid gaps in awareness.
Use email notifications as the default method to minimize SMS costs.
Regularly review notification assignments to ensure that the correct team members are receiving updates.
Troubleshooting
Not receiving notifications?
Confirm the correct user(s) are selected in the tab.
Check spam/junk folders for email notifications.
Ensure phone numbers are correct for SMS alerts.
High SMS costs?
Switch notifications to email-only or limit SMS notifications to critical team members.