Overview
Certain specific lead distribution scenarios require functionality beyond LeadExec's built-in options. The Distribution Scripts section allows for the addition of custom scripts to meet these unique business needs. To access it, navigate to Settings > Client Settings > Distribution Scripts. This area is designed for advanced, tailor-made logic implementation. If your distribution requirements extend beyond the out-of-the-box capabilities, reach out to the ClickPoint support team for assistance.
Key Functionality
Custom Script Integration
Allows you to incorporate scripts that enable specialized or non-standard lead distribution behavior.Advanced Routing Logic
Ideal for cases where standard distribution settings—like distribution lists or Force ID targeting—are insufficient.Support-Driven Configuration
Because these scripts are specialized and account-specific, configuration is handled through ClickPoint support to ensure proper alignment with your workflow.
Best Practices
Clearly Define Your Use Case
Provide ClickPoint support with a detailed explanation of the distribution behavior you're trying to achieve, including examples, desired routing logic, expected edge cases, etc.Pair with Other Features
Use Distribution Scripts in coordination with existing LeadExec functionality (e.g., Distribution Lists, Force IDs, Delivery Groups) when appropriate for enhanced control.Test Thoroughly
Before deploying a custom script in production, test extensively with a range of scenarios to ensure it behaves as intended and prevents misdelivery.
Troubleshooting
Custom Script Not Triggering
Ensure the script has been properly deployed to your account by support, and confirm the associated criteria or conditions are being met in your test cases.Unexpected Behavior in Distribution
Verify that no conflicting logic exists in other distribution settings (e.g., overlapping rules in lists, Force IDs, or automation priorities).Need for Modifications or Updates
If your distribution needs change, contact ClickPoint support to help tweak or reconfigure your script accordingly.