Why are my leads being rejected?

When troubleshooting why your leads are not being delivered, it is essential to analyze various potential issues. Here's a step-by-step guide:

1- Confirm the column “Invalid Reason” on your lead page to get more details, if you do not have this column click on the button

A small pop-up window will appear on the bottom left corner of the screen,

Type “Invalid Reason” and drag the icon to your lead page

In this column, you'll have the opportunity to pinpoint the issue. If you require more specific information, you can either right-click on the lead itself and choose "View Insert Request," or alternatively, you can open the lead and select the same option from the toolbar.

Within the insert request review the response to determine what went wrong.

There are numerous potential reasons for non-delivery; however, if your lead isn't marked in red and remains unsent, you can investigate further by right-clicking on it and choosing "View Send Information." Within this window, you'll find the response, aiding in identifying the underlying cause.